Thomas & Vine

<p id="isPasted">Once your package is returned and received at our facility, we will be able to re-ship it to your correct address. Please contact us via chat or email to make any corrections needed.</p>

Once your package is returned and received at our facility, we will be able to re-ship it to your correct address. Please contact us via chat or email to make any corrections needed.

My tracking shows my purchase was returned to you. What can I do?

Shipping and Tracking

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

How do I sign up for 'Back in Stock' email notifications?

What happens if I was charged twice for the same order?

Do you have physical store locations?

Ordering and Payments

Do you have a military or teacher discount?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

What is the estimated delivery time for standard shipping?

What should I do if my package hasn't moved or hasn't been delivered by the estimated date?

How can I get my tracking number for my order?

What is the ordering and shipping process for placing an order?

Do you offer free shipping?

What is your return policy?

Can I exchange for a different style?

Can I make return or exchange Last Chance / Final Sale items?

My shoes arrived damaged

What should I do if I received the wrong item or a defective product?

What should I do if I receive the wrong shoe size?

Is it possible to change my shoe size after placing an order?

How long does it take to receive a refund?

What is your warranty policy for items purchased through other retailers?

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

How do I care for my Thomas & Vine shoe

Can I purchase replacement laces for my shoes?

Do you offer men's boots without steel shanks?

Product Sizing and Care

How do I unsubscribe from Thomas & Vine emails?

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

What if I encounter issues logging into my account?

Do you refund sales tax to tax-exempt organizations?

Accounts

Contact Us

My tracking shows my purchase was returned to you. What can I do?Updated a year ago