Our shipping cost is a flat rate of $9.95. We offer free shipping for orders over $150, which is automatically applied at checkout. Please note that military addresses and P.O. boxes are not eligible for expedited shipping at this time. For more deta
Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your spam and junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the sta
We offer shipping to all US states. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses, shipping can take approximately 45 days to arrive. We do not currently offer international ship
Even though we hustle to get your new shoes on your feet, deliveries to APO military addresses can take up to 60 days to arrive. Military addresses and P.O. boxes are not currently eligible for expedited shipping.
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is current, and consider disabling any spam blockers which may be preventing our messages from reaching y
Once your package is returned and received at our facility, we will be able to re-ship it to your correct address. Please contact us via chat or email to make any corrections needed.
Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way. If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If
We are happy to offer Order Protection for all Thomas & Vine orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Order Protection and you experience damag
Standard Shipping:We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, Hawaii, and APO/FPO addresses may take u
If your package hasn't moved for some time or hasn't been delivered within the estimated delivery time, first check your tracking information using the link we’ve provided. It's common for on-time packages to go a few days without being scanned durin
After you place an order with us, it will be processed within 2-3 business days. Once processing is complete, you will receive a shipping confirmation that includes your tracking number. If you have not received your tracking number after 5 business
When you place an order with us, you will receive a confirmation that your order is being processed. Our standard processing time is within 2-3 business days. Once your order is processed, it will be shipped, and you will receive a shipping confirmat
We certainly understand the importance of saving on shipping costs. We are pleased to offer free shipping on orders that total $150 more before shipping and taxes are applied.