Thomas & Vine

<p>If you notice a duplicate charge on your credit card for a single order, one charge is likely the actual payment and the other is a pre-authorization that should drop off your account within a few days. Please monitor your statements, and if the issue persists, reach out to us for further assistance.&#xA0;</p>

If you notice a duplicate charge on your credit card for a single order, one charge is likely the actual payment and the other is a pre-authorization that should drop off your account within a few days. Please monitor your statements, and if the issu

What happens if I was charged twice for the same order?

Ordering and Payments

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

How do I sign up for 'Back in Stock' email notifications?

Do you have physical store locations?

Do you have a military or teacher discount?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

What is the estimated delivery time for standard shipping?

What should I do if my package hasn't moved or hasn't been delivered by the estimated date?

How can I get my tracking number for my order?

What is the ordering and shipping process for placing an order?

Do you offer free shipping?

Shipping and Tracking

What is your return policy?

Can I exchange for a different style?

Can I make return or exchange Last Chance / Final Sale items?

My shoes arrived damaged

What should I do if I received the wrong item or a defective product?

What should I do if I receive the wrong shoe size?

Is it possible to change my shoe size after placing an order?

How long does it take to receive a refund?

What is your warranty policy for items purchased through other retailers?

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

How do I care for my Thomas & Vine shoe

Can I purchase replacement laces for my shoes?

Do you offer men's boots without steel shanks?

Product Sizing and Care

How do I unsubscribe from Thomas & Vine emails?

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

What if I encounter issues logging into my account?

Do you refund sales tax to tax-exempt organizations?

Accounts

Contact Us

What happens if I was charged twice for the same order?Updated 10 months ago