My order is missing an item
Using your order number as the subject line, please contact our customer service team so that we can assist you.
All articles
Ordering and Payments
Can I cancel or change my order?
We try to process orders as quickly as possible, and cannot guarantee our ability to accommodate cancellations or changes. If you need to cancel or change your order, please contact our customer service team immediately and include your order number.
What payment methods are accepted?
We accept a variety of payment methods:. Please note, more than one payment cannot be processed at this time; your payment method must cover the full purchase total.
What can I do if my payment doesn't go through?
If your payment is declined, please double-check the information entered is correctly and ensure that the billing address provided for the order matches the billing address associated with your card. If the problem persists, we recommend reaching out
When will my card be charged?
Before your order is shipped, you may notice a temporary hold on your debit or credit card statement. This is known as an "authorization hold" and typically lasts between 3-7 days, depending on your bank's policy.
What are final sale and clearance items?
Final sale and clearance products are items liquidated at the lowest price possible. As noted on our product pages, clearance page, and returns page, these items are final sale and cannot be returned or exchanged.
Do you offer price matching or adjustments?
Due to our rolling promotions and partner site policies, we do not offer price adjustments at this time. Our goal is to provide the best value at the time of purchase, and we encourage you to take advantage of our current promotions and discounts. If
Do you restock sold-out products?
If there are no sizes available on our site, the product is out of stock. We may not produce more of a style once it is sold out.
How do I sign up for 'Back in Stock' email notifications?
Our items are final sale, and we will not receive additional stock once they are sold out. As such, we do not offer 'Back in Stock' email notifications. We encourage you to browse our current collection to find other styles that may suit your prefere
What happens if I was charged twice for the same order?
If you notice a duplicate charge on your credit card for a single order, one charge is likely the actual payment and the other is a pre-authorization that should drop off your account within a few days. Please monitor your statements, and if the issu
Do you have physical store locations?
Currently, we do not have any physical store locations. All purchases can be made directly through our online storefront.