What should I do if I received the wrong item or a defective product?Updated 10 months ago

If you receive an item that is defective or not as described, please follow these steps to assist us in resolving the issue quickly:

1. Take clear photos of the product, including any defects and, if possible, the style label on the outside of the box.
2. Contact our customer service team. You can reach us via chat or email.

Sending these images to us will help us understand the issue better and facilitate the resolution process. Once we receive the images, we will provide you with further assistance to address the situation