What is your return policy?
Clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions, please visit our returns page.
All articles
Returns and Exchanges
Can I exchange for a different style?
Clearance and final sale items are not available for exchange.
Can I make return or exchange Last Chance / Final Sale items?
Items in this collection are offered at a special value as they are the final pieces of their kind. As a result, all sales of these items are considered final. This policy allows us to keep our Last Chance items accessible to customers while continuo
My shoes arrived damaged
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please let us know your preference, and we will assist you accordingly to resolve the
What should I do if I received the wrong item or a defective product?
If you receive an item that is defective or not as described, please follow these steps to assist us in resolving the issue quickly:. Sending these images to us will help us understand the issue better and facilitate the resolution process. Once we r
What should I do if I receive the wrong shoe size?
If you receive a shoe size that is different from what you ordered, please reach out to our customer service team via chat or email. If you receive the wrong size, we will do our best to ensure you receive the correct product. If we have the necessar
Is it possible to change my shoe size after placing an order?
For final sale items, size changes are typically not permitted. However, in cases where an error occurs, we may offer an exchange, though we cannot guarantee this for all cases. We encourage customers to double-check their orders before submitting to
How long does it take to receive a refund?
Once a refund has been processed, the time it takes for the refund to appear in your bank account can vary depending on your banking institution. Most refunds are returned within 5-10 business days. If you have not received your refund within this ti
What is your warranty policy for items purchased through other retailers?
Our warranty policy applies exclusively to products purchased directly from our website. For items bought through third-party retailers, such as JCPenney, please reach out to the retailer's customer service for assistance.