What should I do if my package hasn't moved or hasn't been delivered by the estimated date?Updated 10 months ago
If your package hasn't moved for some time or hasn't been delivered within the estimated delivery time, first check your tracking information using the link we’ve provided. It's common for on-time packages to go a few days without being scanned during the shipping process. If the tracking indicates that it was delivered and you have not received your package, or if it exceeds 5 business days without a scan, please follow these steps:
- Verify the shipping address provided during checkout.
- Check with neighbors or your building manager to see if the package was left with them.
- Look for a notice of attempted delivery.
If you still need assistance, please reach out to us via chat or email for further support.